Shipping Policy

Last Updated: August 2026

At Acaamg (accessible via https://acaamg.com), this page exists so that you can work out when a sweater is likely to land on your doorstep before you decide whether to order it. Every figure below is the figure we actually work to.

Knitwear tends to be bought against a date. A trip, a change in the weather, a reason to look put together on a particular morning. That makes the gap between the order and the delivery matter more than it does for most purchases, and it is why handling time and transit time are stated separately here rather than blended into one comforting number.

By placing an order you agree to the terms set out below. If a shipping question is not answered on this page, email us at [email protected] and we will be glad to help.

Shipping at a Glance

The rows above are the short version. Each one is explained properly further down the page.

Where We Ship

We ship to residential and business addresses in the fifty United States and the District of Columbia. We do not currently ship to P.O. Boxes, APO and FPO military addresses, United States territories, or destinations outside the country.

Those limits come from how the carriers we use handle parcels of this size and value, not from a preference about where our sweaters end up. If your situation falls just outside one of these, write to us anyway.

One Flat Rate, No Surcharges

Shipping is $4.95 per order. One sweater or four, light gauge or heavy, the figure does not move. There is no oversize charge, no fuel surcharge, no handling fee added at the last screen of checkout.

Sales tax is calculated at checkout where applicable. The total shown before you confirm is the total that will be charged.

The 5:00 PM EST Cutoff

Orders placed before 5:00 PM EST on a business day are entered into that day’s queue. Orders placed after 5:00 PM EST, or at any point on a weekend or a public holiday, join the queue on the next business day.

The cutoff is about queue position rather than dispatch. An order that makes the cutoff on Tuesday starts its handling clock on Tuesday, which usually means it leaves a day earlier than one placed on Tuesday evening.

Handling Time

Handling takes 1–3 business days. In that window the piece is pulled, checked against the order, inspected for pulled threads and crushed shoulders, folded flat, and labeled for the carrier.

Most orders move through in one or two days. Three is the honest outer edge, which happens when a run of orders arrives together or when a piece needs a second look before it goes out.

Transit Time and the Total Estimate

Once a parcel is with the carrier, transit runs 5–7 business days depending on how far it has to travel. Addresses in the Southeast tend to sit at the shorter end of that range and the West Coast at the longer end.

Handling plus transit gives a total estimate of 6–10 business days from the moment an order is placed to the moment it is delivered. Business days do not include weekends or federal holidays.

Carriers and Carrier Selection

We ship with USPS, UPS, and FedEx. The carrier for a given parcel is chosen on destination and service availability rather than on a fixed rule, and the tracking email names which one is carrying your order.

Tracking Your Parcel

A tracking number is emailed at dispatch, to the address used at checkout. Carrier systems often take several hours to show movement after a label is scanned, so a number that returns nothing on the first evening is normal.

You can also enter your order number on our Order Tracking page to see where an order stands in our own system.

Split Shipments

If one item in a multi-item order is delayed, we send what is ready rather than holding the whole order behind it. Each parcel gets its own tracking number and its own email. Splitting an order never costs extra: the $4.95 is charged once per order, not once per parcel.

Address Accuracy

Carriers deliver to the address exactly as it was entered, so an apartment number left out or a digit transposed will send a parcel somewhere it cannot be collected from.

If you spot a mistake after ordering, write to us at [email protected] straight away. If the order has not been labeled we will correct the address at no charge. If it has already gone out we will contact the carrier on your behalf and try to have it intercepted or rerouted, and we will say plainly how likely that is to work.

Undeliverable and Returned Parcels

A parcel that cannot be delivered comes back to us. When it arrives we email you, and you can choose a reshipment to a corrected address or a full refund of the item price. A reshipment carries no second shipping charge the first time this happens.

Packages Marked Delivered

If tracking shows a delivery you did not receive, tell us. We open a carrier trace ourselves rather than asking you to do it, and we stay on it until the carrier returns a finding.

While the trace runs, it is worth checking with anyone else at the address, with building management, and with the local post office, because parcels are often signed for by someone else or left in a secondary location. A confirmed loss is replaced or refunded in full, including the shipping charge.

Parcels That Arrive Damaged

Tell us within 7 days of delivery and send a photograph of the item and the outer packaging. That case goes to the front of the queue and is resolved with a replacement or a full refund including the original shipping charge.

In most cases there is no need to send the damaged item back. When we do need it, we email you a prepaid return label within 1 business day and it covers the whole journey at no cost to you.

Delays

Weather, carrier backlogs, and peak-season volume all stretch transit times, and none of them are within our control. What is within our control is telling you. If a parcel stops moving for an unusual length of time, expect an email from us before you have to ask.

If a delay defeats the point of the order, a date has passed or the weather has turned, you can still cancel for a full refund even after dispatch. Refuse the delivery at the door, or accept it and ask us to email a prepaid return label. The refund follows under our Return & Refund Policy.

Holiday Schedule

We do not handle or dispatch orders on federal holidays, and carriers run reduced schedules around them. Orders placed on a holiday enter the queue on the next business day. During the late-year peak, carrier networks slow across the board and the upper end of the transit range becomes the realistic one.

Returns and Cancellations

Shipping and returns are separate topics and each has its own page. Return conditions, the prepaid label, and refund timing are set out in our Return & Refund Policy. Canceling or changing an order before it ships is covered by our Cancel & Change Order Policy.

Changes to This Policy

We update this page when our shipping arrangements change. The revision month sits under the page title. Continued use of the site after a change means the updated terms apply to orders placed from that point.

Shipping Questions

If you need a delivery estimate for a specific date or a specific address, ask before you order rather than after.

Thank you for shopping with us, and for giving a good sweater a few more seasons of wear.