Frequently Asked Questions

The questions below are the ones that actually arrive in our inbox, grouped by topic. If yours is not here, email us at [email protected] and it will be answered by a person.

Orders and Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards on the Visa, Mastercard, American Express, and Discover networks. Everything runs through the PayPal gateway, and a PayPal account is not required to pay by card. Full detail sits on our Payment Methods page.

Do you store my card details?

No. Card fields exist only on PayPal’s form. We receive a confirmation and the last four digits, which is what lets us match a refund to an order.

Can I cancel or change my order?

Yes, within 24 hours of placing it, and often later than that if the parcel has not been labeled yet. Email us your order number and what you want changed. The full terms are on our Cancel & Change Order Policy page.

Is there a cutoff time for same-day handling?

Orders placed before 5:00 PM EST on a business day join that day’s queue. Anything after that, or on a weekend or federal holiday, starts on the next business day.

Shipping

Where do you ship?

Addresses in the fifty United States and the District of Columbia. We do not currently ship to P.O. Boxes, APO and FPO addresses, United States territories, or destinations abroad.

How much is shipping?

$4.95 flat per order, whatever the size or weight. There are no surcharges added at the last step.

How long does delivery take?

Handling runs 1–3 business days and transit runs 5–7 business days, so 6–10 business days in total. Our Shipping Policy page explains what happens inside each of those windows.

Will I get tracking?

Yes, emailed at dispatch. You can also enter your order number on our Order Tracking page to see where things stand.

My tracking says delivered but nothing arrived.

Tell us. We open a carrier trace ourselves rather than sending you to do it, and a confirmed loss is replaced or refunded in full including shipping. While the trace runs it is worth checking with others at the address and with your local post office.

Returns and Refunds

What is your return window?

30 days from the delivery date, for any reason, on unworn and unwashed items with tags still attached.

Who pays for return shipping?

We do. Request the return by email and a prepaid label lands in your inbox within 1 business day, so a return costs you nothing.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

Is there a restocking fee?

No. There is no restocking fee, no processing fee, and no handling deduction of any kind.

How long does a refund take?

The timing is fixed and set out in our Return & Refund Policy, along with how long your bank takes to post it afterward.

Can I try it on first?

Yes. Trying a sweater on indoors, over a shirt, is exactly what the 30 days are for and does not affect your return.

My item arrived damaged. What now?

Email us within 7 days of delivery with a photograph of the item and the packaging. Those cases skip the queue and end in a replacement or a full refund including the original shipping charge.

Products and Sizing

What do you sell?

Men’s knitwear in two groups: pullover sweaters and cardigans. Everything is ready-made stock held on hand.

How do I choose between a pullover and a cardigan?

A cardigan opens at the front, so you can shed heat in stages without leaving the room. A pullover has to be right for the temperature you expect to sit in, because there is no adjusting it later. Our About Us page goes through that split in more detail.

What does gauge mean?

Gauge is how many stitches are packed into an inch of knit. Fine gauge lies close and suits heated rooms, mid gauge has visible texture and holds a line at the shoulder, and chunky gauge is for genuinely cold spaces.

How do I know what size to order?

Every listing carries a measurement set taken from the garment laid flat, rather than a generic chart. Measure a sweater you already like, compare the chest and body length, and order to that.

Can I wash knitwear at home?

Most of it, yes, on a cold gentle cycle and dried flat rather than hung. Our blog covers shape, pilling, and storage in more depth.

Do you restock sold-out sizes?

Sometimes. Email us the piece and the size and we will say whether it is coming back and roughly when.

Still Have a Question?

Anything not covered above, including a sizing judgment call before you order, goes to the same inbox. The form on our Contact Us page reaches it too.

Thank you for shopping with us, and for giving a good sweater a few more seasons of wear.