Return & Refund Policy

Last Updated: August 2026

A sweater bought without trying it on is a bet, and this page is our side of that bet. If a piece does not fit, does not sit right, or simply is not what you pictured, sending it back should take one email and no money.

The headline terms: 30 days from delivery to change your mind, a prepaid return label emailed to you free within 1 business day of your request, a refund completed within 7 business days of the item reaching us, and no restocking or processing fee of any kind. No reason is required, at any point.

By buying from https://acaamg.com you agree to the conditions below, which form part of our Terms of Service. If something here does not cover your situation, ask us at [email protected] before you send anything back and we will tell you where you stand.

1. Key Policy Framework and Timelines

2. What This Policy Covers

We accept both defective and non-defective returns. A seam that has come apart and a cardigan that turned out to be the wrong shade of gray are treated the same way at the point of return, and both travel back on a label we pay for. Fit, color, weight, change of mind: all of them qualify.

Refunds are issued in United States Dollars to the payment method used at checkout. We do not issue store credit in place of a refund unless you ask for it.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. Your return request has to reach us within 30 days of the delivery date shown on your tracking.
• Item condition. Unworn and unwashed. Knitwear picks up body oils and pilling quickly, and a sweater that has been worn out for an evening cannot go back into stock.
• Packaging and tags. Tags still attached and the original polybag or box included, since both protect the knit in transit.
• Proof of purchase. Your order number is enough. There is no need to print anything or include a paper receipt.

Trying a sweater on indoors, over a shirt, in front of a mirror, is exactly what the 30 days are for. That is not wearing it, and it does not affect your return.

4. How to Start a Return

1. Email us at [email protected] within 30 days of delivery with your order number and the piece you are sending back. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or show at the carrier counter.
3. Fold the item with its tags still attached, put it back in the original packaging, and affix the label over the old one.
4. Hand the parcel to the carrier named on the label, or arrange a pickup with them. Nothing is charged to you at any stage.

No printer at home is not a problem. Say so in your email and the label arrives in a format the carrier can scan straight from a mobile screen.

5. Return Address

Returns on the label we email are routed automatically. This is the address on file if you need it for your records:

6. Refund Processing and the 7 Business Days Commitment

When a return arrives we inspect it within 1–3 business days and email you the outcome either way, whether it is approved or not. An outcome we cannot approve comes with an explanation and a photograph, not a silent rejection.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item. That figure is fixed. It is not a range and it does not stretch during busy periods.

After we complete a refund, banks and card issuers take a further 2 to 5 business days to post it to your statement, which is outside our system entirely. If 10 business days have passed since our confirmation email and nothing has appeared, write to us at [email protected] and we will chase it with the payment processor on your behalf.

Original shipping charges are refunded in full when the fault is ours, meaning a defective, damaged, or incorrect item. On a change-of-mind return the $4.95 already spent getting the parcel to you is retained, and nothing further is charged.

7. No Fees, in Any Form

• No restocking fee. $0.00, on every return, without exception.
• No processing or handling fee. Nothing is deducted for inspecting or re-folding a returned piece.
• No out-of-pocket shipping. The prepaid label we email covers the whole journey back, and you are never asked to pay a carrier and claim it later.
• Full purchase price. What you paid for the item is what comes back to you.

8. Damaged, Defective, or Incorrect Items

Tell us within 7 days of delivery and attach a photograph. Cases like these skip the queue and are resolved with a replacement or a full refund including the original shipping charge, whichever you prefer.

Usually there is no need to send the item back at all. When we do need it returned, we email a prepaid label that covers it, and the 7-business-day refund clock starts when the parcel reaches us.

9. Exchanges

The fastest route to a different size or color is to return the piece you have and place a fresh order, because a new order ships immediately rather than waiting for the first parcel to travel back to us.

If you would rather do a direct exchange, we run those too, and shipping is free in both directions. Email us with your order number and the size or color you want instead, then send the original back on the label we email you. If the replacement has sold out by the time your return lands, we tell you straight away and refund in full under the timing above.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase
• Items that have been worn, washed, or altered
• Items returned without tags or original packaging
• Returns with no order number or other proof of purchase
• Gift cards
• Promotional items received free with an order

If your situation falls just outside one of these, write to us anyway. These lines exist to stop obvious abuse, not to catch out somebody whose situation is a little unusual.

11. Summary of the Return Lifecycle

12. Return Questions

If you are unsure whether a piece qualifies, ask before you pack it. A short email saves a parcel making a round trip for nothing.

Thank you for shopping with us, and for giving a good sweater a few more seasons of wear.