Cancel & Change Order Policy

Last Updated: August 2026

At Acaamg (accessible via https://acaamg.com), this page covers the short window between placing an order and that order leaving us, and what can still be changed inside it.

Second thoughts about knitwear are common and reasonable. A different neckline looks better on reflection, a size seems wrong after a second read of the measurements, or the shipping address should have been the office rather than the house. None of that is a problem if you tell us early.

By placing an order you agree to the terms below. If your situation is not described here, email us at [email protected] and we will work it out with you.

Cancellations and Changes at a Glance

Canceling Within 24 Hours

Email us within 24 hours of placing an order and it is canceled outright. No reason is needed and nothing is withheld. The full order value comes back to your original payment method, including the $4.95 shipping charge, because nothing was shipped.

Put your order number in the subject line so the message can be matched to the order without a back-and-forth.

Changing an Order Within 24 Hours

Inside the same 24 hours you can change the size, the color, the item itself, the quantity, or the shipping address. Tell us the order number and what you want instead.

A change to a piece at a different price is settled either way. A higher price is charged as the difference only, and a lower one is refunded as the difference only. The shipping charge is not affected by any of this.

If It Has Not Left the Shop Yet

The 24 hours is the window we promise, not a shutter that slams. Orders sit in the handling queue for 1–3 business days, so a request that arrives on day two often still catches the parcel.

If the piece has not been labeled and handed over, we will still cancel or change it. Write to us and ask. The worst outcome is that the parcel has already gone, and the section below covers that.

After an Order Has Been Dispatched

Once a parcel is with the carrier it cannot be pulled back. The simplest route at that point is to accept the delivery and email us that the piece is going back. A prepaid return label reaches your inbox within 1 business day and it costs you nothing.

From there the return runs under our Return & Refund Policy, which sets out the condition requirements and the refund timing. There is no penalty for a return that started life as a late cancellation.

Orders We Cannot Cancel

• Items marked final sale at the time of purchase, once handling has begun
• Orders that have already been assigned a carrier tracking number

If your situation falls just outside one of these, write to us anyway.

Address Corrections

An address correction is treated as a change and follows the same rules. Before labeling, we simply correct it. After labeling, we contact the carrier on your behalf to request an intercept or a reroute, and we say how likely that is to succeed rather than leaving you to guess.

If a parcel does come back to us as undeliverable, we reship to a corrected address without a second shipping charge, or refund the item price if you would rather stop there.

Cancellations We Initiate

Occasionally we cancel an order from our side. The usual reasons are stock that turns out to be unavailable after the sale, a payment the processor declines, or a pricing error on the site.

When that happens you get an email explaining which of those it was, and a full refund of anything charged, including shipping. Where the item is simply out of stock we will also tell you whether it is coming back and roughly when.

Changes to This Policy

This page is updated when our handling process changes, and the revision month appears under the page title. Orders placed after a change fall under the updated terms.

Cancellation Questions

Speed matters more than wording here. A one-line email with your order number is enough to stop a parcel.

Thank you for shopping with us, and for giving a good sweater a few more seasons of wear.